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By Jason Morris There are three major types of phone system available: KSU-Less phones, Key systems and Private Branch Exchange (PBX) systems. Which type of phone system you choose will depend on the amount of extensions you require and the features your telephone system needs to have installed. KSU-Less systems KSU-Less systems are usually more suited to companies that typically have less than ten employees, or require less than ten extensions. That isn't to say that all companies requiring less than ten phone extensions can make do with a KSU-Less system. It may be that you require more features which are only available through either a PBX or Key phone system. Requiring a far lower initial investment than the other types of business phone systems, KSU-Less phones are specifically designed to include many of the features usually only available through the implementation of a full small business phone system. KSU-Less systems can be easily unplugged and relocated, becaus...

By Jason Morris How a business presents itself to its customers has to be the single most important factor in its potential success. In days gone by usually your first contact with new customers would have been through your storefront or through word of mouth, passed on by other satisfied customers. In today's modern world, telecommunication plays an ever increasing role in reaching potential new customers. In the last few years the rate at which computing and telecommunication technology has advanced is simply astounding. With this increased rate of technological development comes falling prices for products that were once extremely expensive. This allows smaller companies to take advantage of features and services that were once only available to much larger and richer organisations. Once upon a time the telephone was the primary mode of communication, whereas now existing and new customers are able to reach you I a variety of different ways. This article will give a brief ...

By Max Bellamy Business phone systems are communication systems that all businesses need. They usually consist of handsets, interconnectivity and a host of host of features including hands free intercom, silent room monitoring, internal paging, caller I.D, etc. The system should work well with other equipment like answering machines, cordless phones, fax machines and computer modems. Basically. There are three kinds of commercial phone systems on the market today. They are the Key system, Private Branch Exchange (PBX) systems and KSU-less phones. PBX systems are suited for firms with over 40 plus employees and also suited for advanced functionalities. The Key system is suitable for a 5-40 employee firm. This system uses a central unit called as a key system to provide unique features like allowing users to make calls to another in-office extension. The problem with this system is that it is less customizable. Recent technological developments have blurred the distinction between PB...

By Brian Gatza Choosing the right small business phone system can greatly enhance a business's efficiency, as well as reducing the cost of doing business. It's vital to have a strong comprehension of small business phone systems so your company doesn't pay too much or choose a system that doesn't have the ability to grow along with your business. This article will review different options and the things you need to consider when selecting a small business phone system. While on the surface, selecting a small business phone system may seem like an easy decision, it can either assist or obstruct your company's efficiency and professionalism. When choosing a PBX phone system, there are many things to consider. How many employees will need a separate extension and will they need voicemail? Will employees need to access the company phone system when they are away from the office? Will the company be expanding? A modular system is important for an expanding compan...

By Laura J Solomon Choosing the right new and used small-business phone system for is one of the most important decisions you'll make for your business. The telephone is one of the easiest means of communication with your customers, partners, vendors and employees. You reach out to them; they reach out to you via the telephone. A phone system allows your business to connect to a public phone network instead of having each phone connect separately. Dealing with incorrectly routed calls, sudden interruptions, disconnections, or a plethora of bewildering automated options will only cost you time and money, cause frustration and hinder your relationship with your clients. Although small-business phone systems don't have all the bells and whistles that larger systems have, it is still important to consider the many factors that go into choosing the right system for your business. New and used small-business phone systems are widely available which means you are sure to find some...

By Tamara T Field The Auto Attendant on your business phone system is the first thing your customers and business associates will hear when they call your company. You only have one chance to make a good first impression so you should always make sure you have a professional sounding Auto Attendant. For people who call your company frequently, you will want to make sure that your automated attendant process is efficient so that they don't waste time listening to your entire automated attendant script every time they call. The first step in creating a good automated attendant is to write a script. Then you will need to decide if you will record the greeting in-house, or have the greeting professionally recorded for you. If you are going to record the greeting yourself, select a person to record the greeting who has a friendly voice, can speak without stuttering or hesitating and can pronounce and enunciate each word and name clearly. Automated Attendant Greeting The first pa...

By Graham Pratt When looking for a reliable business phone system Utah, it is important that you ensure that it has all the important features needed for the best service to be achieved. You thus need to be very specific in your search for this system. The system is very important and lack of some vital features may make it useless to you. The service for instance should have the voicemail function. This will ensure that all calls made will reach you even if you are not in the office. This function enables the caller to leave a message for you if you are not able to receive the call. It will ensure that all messages are taken in to record and can be listened to later. This means that every time will be work time for your organization Your chosen means should also have the caller identification function. This will put in you a good position of always knowing the caller before picking up the phone. You will thus be able to prepare yourself well for the caller end up getting useful ...

By Lesley Hansen Small Business Phone Systems - There are so many things to decide upon when setting up a new business: to work from home or rent an office and if this, then how much space will be required? Where and on what terms? What furniture will be needed? What computer equipment and what communications in terms of broadband and telephony? With regard to the latter, for small office phone systems, most people will tend to think in terms of a standard 'PBX'-based system with a number of extensions and desk phones but time taken here to consider the alternatives will be well worth the investment. In fact, you'll see that there is no need to make a capital investment at all. The challenge for the small or newly formed business is to give the impression of being an organization of substance, of providing service levels and standards of professionalism naturally associated with larger companies. This is particularly important with regard to call management and this i...

By Mike Dolan VoIP reviews for small business phone systems is a guide to help you decide what's right for your business and how you can tap into new technology to save money, gain control and increase efficiency. No matter where you travel you can't get away from hearing about VoIP, it's all around us. As businesses struggle to survive, let's look at how technology and VoIP can help. Many companies are moving away from traditional T1/PRI's and moving to SIP trunks. In the past T1/PRI's have been somewhat expensive to utilize. They offer some advanced features over POTS lines such as caller ID included, direct inbound numbers, reduced per minute cost and faster call processing. The down side is that you can only order them as a full 24 channel circuit. They come with a high monthly charge just to have the circuit in place, which is mileage sensitive, directly relating to pricing. So an organization needs to be able to justify a large amount of traffic to o...

By Chris A. Harmen To stay on top of the competition in a tough economy, chief executive officers authorize large amounts of money to be spent on generating leads. From paying high quality employees to find these potential customers to services that help with making sales, company owners don't scrimp when it comes to getting new clients. However, many organizations actually send future clients to their competitors without even realizing it. When someone calls a company and never gets to talk to anyone or keeps getting the run around from people who don't know the right person to transfer the call to, they hang up and call the competition. Not even answering calls is another huge money waster. Companies must consider a business VOIP provider that offers voice to text, "Contact Us Plus" widgets and find me/follow me features in order to gain new clients and make those sales. Voice Mail To Text Saves Valuable Time Staff members work very hard to answer calls and de...

By Simentha Williams Every business regardless of its size and goodwill in the market requires to attract prospects time after time. In order to get absolute success, it is important for every business to satisfy maximum customers. We all are well aware of the fact that the success and failure of any enterprise is directly proportional to the number of satisfied customers it has. Every business uses different types of marketing strategies to make sure that it is reaching every prospect locally and worldwide. However, in order to reach maximum customers and outperform your competitors it is important to try a different and more effective marketing strategy. Apart from e-mail marketing, social media and advertisement, toll free service is another popular way to attract maximum customers. In fact, it is a boon for numerous small businesses as it helps them sound like a Fortune 500 company without burning a hole to your pockets. Small business phone system as it often call, toll free s...

By Grant M Mitchell If you're starting a new business and need a business phone system, there are a plethora of options available to you. When it comes to your business you are sure to want the maximum return on your investment, and the only way to get that is with the proper research, the right advice, and having a plan in place. Whether you are looking to get a system for your single site, or multiple facilities, there is a solution out there to meet your company's specific objectives. Every good company that specializes in these systems has the option of IP or Digital communication system. Both options are reliable, secure, and easily scalable to your business, in terms of both size and capability. These options are both well suited to handling Voice over Internet Protocol (VoIP), unified messaging, wireless networks, call centers, and work groups. You can have any solution you need for your business; this will maximize your productivity by increasing your information fl...

By Andrew Stratton When you own a company, you know that communication is key. Whether you own a call center or a small function in your local town, you need to have the right equipment to help ensure the efficiency of how your company is run. Learn how business phone systems can help you in many ways. Headsets Headsets help keep your employees hands-free while they assist customers over the phone. For example, if you own a hotel, your front desk staff can answer calls as they go, typing in guest information at the same time as checking in waiting customers. With headsets, call quality is improved and work efficiency becomes greater since your staff is not tied to a single line. Business phone systems often include these types of communication tools. Multi-line Communication You need multiple lines of communication open so that you can talk to many customers at once. You need business phone systems that can transfer calls live so clients don't feel neglected, and many ope...

By Andrew Stratton When you are considering business phone systems for your company, one of the first considerations is the type of operating system that is right for you. The size of your company, products and services offered, how you are staffed, and your expected call volume will all affect your decision. Consider some of the features of the different types: Landline (Public Switched Telephone Network - PSTN) While Voice-Over-IP (VoIP) systems are gaining more popularity, landlines are still a good choice for many companies. Instead of using an Internet connection, these systems use a telephone company's traditional wiring. These are a reliable solution that many people are more comfortable using. However, this type offers limited features, and the hardware can become expensive as your company grows. Maintenance has to be done on-site by specialized technicians, leading to delays in resolving issues at a greater cost. Voice over IP (VoIP) In a VoIP solution, communica...

By Tom S Powers For your firm to succeed nowadays, it must make use of advanced business phone systems. No more settling for old-fashioned dialing technology or obsolete answering machines. Today, clients prefer to deal with companies that utilize the most modern technological innovations. You may want to research VoIP if you are looking into upgrading your business phone system. VoIP or Voice Over Internet Protocol, this basically means that your phone calls will be routed through the internet rather than land line. This allows for more services to be provided and calls to remain crisp and clear. A great benefit of having this kind of business phone system is that they allow you to host voice mail over the internet. This means it is possible to easily access your voice mail from almost anywhere. This is a perfect feature for people who frequently go out of their office but need to provide customer service to their customers in a professional way. You can derive an additional a...

By Jason Kay Small business phone systems options used to be pretty cut and dry. In the 'old days' there was simply a rotary phone or a touch pad phone that could place calls on hold in one location on site and route those calls to another location on site. Those days, though not so long ago, are long gone and now small business phone system options are almost unlimited. Today small business phone systems can be linked into your company's network can be patched in online and can route calls to the appropriate department or person, no matter where that person may be, whether they are on or off site. Here are some of the options that are now available to help your small business compete with the big boys: o Enhanced technology: Combine the power of the phone with the power of the computer and data networks and you no longer have to rely on voice alone to communicate. Now it is possible to video conference via the web and bring people in several different locations tog...

By Alan Cassidy One of the necessities of every business organization is a phone system integrated in the office. Transactions can be made in the office without the person having to materialize right in front of the owner. This is why you need a very reliable small business phone system. You would want those important calls to reach you. Many phone systems today come with all sorts of features and functions that can both be useful and detrimental to your success so you really have to weigh down your options. Step 1: What features do you need? Do you need one that can connect to intercoms? This is an ideal choice for small business settings as it allows you to connect within the office only. How about an answering machine or an address book or a caller ID? These features are usually integrated in most phone systems sold in the market but you can still find one or two functions missing. You should pick those with features you will find useful. Step 2: Check out your other option...

By Tommy Crobuzon Short for Voice over Internet Protocol, VoIP business phone systems have revolutionized the way businesses communicate worldwide. Built to perform in a way that mimics computer communications, VoIP digitizes analog audio (conversations) to produce data that can easily be transmitted over the Internet. However, most business VoIP offerings transmit over a private data connection since VoIP over the "public Internet" has no Quality of Service metrics. This ensures that business VoIP users can have the most reliable connection possible. The clarity of VoIP communication is crystal clear and the cost minimal, making it a must have for businesses looking to compete in today's technology-driven society. The benefits of VoIP business phone systems have long outweighed the old way of making business calls. Top benefits of VoIP business phone systems include: 1) Significant cost reduction as VoIP replaces the need for a landline. 2) Increased mobility, as...

By Murray Bail A normal phone system can be converted to a digital business phone system. Today, most of the automated business phone systems are inexpensive and have all the necessary features that can make calling an international number just as easy and inexpensive as calling a local number. There are many more benefits of these phone systems, so let's take a better look. Call Routing Many times the company does not feel the need to assign specific numbers to every employee and in such cases there can be extensions that can be assigned and only have to be punched in to locate the desired employee. This in turn also ends up saving the cost of an operator, as these systems don't need any human intervention. Personnel Costs The advantage of an automated business phone system is that it reduces the costs of added personnel who are required to answer general questions, which is traditionally a task handled by the operators of the older phone systems. With the new develo...

By John Kirzno A small business phone system should not be taken for granted. You might believe it's the easiest thing in the world to pick out your small business phone system. However...while this seems like a basic thing to put together or pick out, there are important considerations with the telephone system. You want to know the features that are most important for you, since you are using the telephone system as your first line of communications. What we'll do is look at a few of the most important features of today's small business phone system. You will want to include these features in your own system. 1) VoIP. Voice over-Internet Protocol. Yes, this is the way to save the big bucks. You can get this plan in place for just pennies on the dollar compared to a more traditional calling plan. You simply pay a flat fee per month (or on some other pay-in-advance schedule) for unlimited calling, including long distance calling (although international calls likely do...

By Victor Ben In today's competitive business environment, every company wants to stay ahead of its competitors. This struggle for becoming the ace can be achieved in several ways, one of which is perfection in handling affairs. For good performance and great results, one requires proper coordination, which can be achieved through this phone. It provide full support to the hectic call traffic of an organization. It is one of the best ways to make activities simpler and organized. Business phone systems enable the user to provide proper customer support through an IVR call, which handles heavy incoming call traffic. It support almost all the features of a regular telephone like mute, flash, redial, speaker, hold, etc. Additionally, these also perform various other functions, thereby providing a complete package for effective managing of all the activities. These business phone systems are very easy to install and use. Phone voice recorders are also used along with business p...

By Joe Arthur Are you currently shopping for the best small business phone system for your business needs? In this article, we will go over a few of the most important features to consider when you shop for a system. Features like an auto attendant, call queuing and automatic call distribution play an important role in the smooth running of every day business operations. Let's take a closer look. Auto attendant - This is a automatic telephone answering system feature. When a caller calls, the auto attendant immediately picks up the call and plays a service menu option so that the caller can choose an option for where they want to call to be directed to. This system feature is able to quickly route a call to the right party or queue priority, and also capable of answering standard basic questions that the person may have. At the same time it will serve a caller well, it will also save a small business both money and time. It removes the need to hire someone to tend to the phone,...

By Ruthh Fulham Small business phone system is a device used for supporting small businesses in communication. In small business phone we can communicate to our clients and customers for dealing about the business. we can use this phone for different purposes which include calling, internet usage and addressing others. If you are going to start a business then you are on the right place as I am here to tell you about a phone with which you can do business communications and can work on business projects like meetings, addressing or marketing. The first thing about this phone is its ease in use. We can operate this phone so easily that it is no more difficult than the desk phone even a small baby of 6 years can understand its functions. The company offers a package of one year's guarantee and another 1 year's warranty. The devices provided by the company are very compatible to the phone system. They provide us a path to contact to different clients by different methods. The ...

By Craig B Hodges A business phone system is no small purchase. Below is what you need to know when buying a phone system! This process will work well for you regardless of the type of system you're looking for, be it IP, Hosted or Digital. All of our businesses depend on reliable communication. A phone system can cost anywhere from $500-$3500.00 per end user. The most effective selection processes I have observed during my years as a purchasing agent and sales person have been when a team of employees come together for the purpose of selecting a telephone system. The members of the selection team should represent the various business units within your organization. The business units charged with managing employees and those concerned with improving productivity need to have the most say in the process. When purchasing a phone system the following are guidelines: 1) Make sure you establish the size of the system you are looking for in terms of telephone lines, number and style...

By Jason Kraatz In Huston Texas, schools are upgrading their communication systems to the newest released communication application from Microsoft and with the new wireless gear 802.11n from the Aruba Networks business phone system. The schools, YES Prep Public Schools, which are charter public schools that has about 4,200 students enrolled in their eight campuses, is using the Lync Server 2010 for second release of Microsoft's Office Communications Server 2007. Currently the school is deploying the Aruba access points and its model 3600 controllers to the eight campuses. The Lync Serve, which is Microsoft's combined communications substitute for their Office Communications Servers, gives multiple collaboration and communication modes, which would include file transfer, video conferencing, VoIP, shared calendars, and instant messaging features. Director for IT support and engineering at the YES Prep schools Troy Neal said that none of the employees use desk phones anymore. ...

By Steve Mike Levy There are several pros and cons to purchasing business telephone warranties - and the choice to get one for a company is dependent on various factors - budget, cost of maintenance and repair, replacement of parts, etc. The main consideration for businesses is cost - getting the most out of money spent on internal services. Below is a brief overview of some of the cons and the pros to getting business telephone systems extended warranties. The Cons Budgeting out money for an extended warranty on a business phone system can be tight, and, if the system outlasts the extension period, then it is money that has been wasted. Plus, if the system goes down after the extended warranty period expires, then it winds up being additional cost on top of additional cost. That's a risk with any regular warranty, but the cost increases exponentially with an extended warranty, of course. Another con is time spent on figuring out just what the business phone systems exten...

By Norah Achayo Amboko It goes without say that companies use a substantial amount of money in telephone expenses monthly. Getting value for money used on a business phone system has become the ultimate goal of every business. In the years gone by, businesses did not have a choice as to the type of business telephone system they could go for since virtually every provider offered the same kind of services. However, this is no longer the case as technology and competition has spurred many such providers to come up with unique and amazing features. In fact, business phone system service providers are now coming up with great features solely meant to achieve a competitive edge and attract customer's attention. Some of the features that you need to look for on your business phone system include: • Automatic call distribution This is a feature that is commonly employed by call centers and is in essence designed to help them keep track of the number of calls made by employees in ...

By Andrew Stratton As the owner or manager of a small business, you likely have struggled trying to find a telephone system just right for your office needs. A large corporation may be able to absorb the costs of an PBX system and the staff to maintain it. But you as a small business owner probably have a need for a much more efficient, and cost-effective option. With a single receiver or multiple lines, new technologies exist which can be both affordable and easily administered by your existing office staff. Traditional Small Business Phone System To understand how far phone systems have come, it is important to understand where they have been. Small business phone system options of the past were usually a collection of many individual lines, each dedicated to the use of one or two handsets. This drove costs up, and it made simple features like internally transferring calls almost impossible. Computers could all be connected to one in-house router, and all the office n...

By Hamish Jones How do you communicate your product or services to your market? How do you reach your customers? How will customers reach you? The most basic among the telecommunications goods and services is the telephone. Although, some would contest that the telephone is no longer the primary service of the industry, the phone system is still a significant tool to get in touch with customers. Sure, the Internet has taken over a large proportion of the telecommunications industry, but for corporations, business phone systems is the easiest way to directly communicate with customers since inquiries are still mostly done by calling. Business phone systems should be organized because every minute counts for a corporation. There are many fishes in the water so that customers have the luxury to be picky on who to deal with. Customers would like easy access and easy access means being able to call you; not just to call but to talk to someone on the other line. Your accessibility can ...