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Things to Know When Choosing a VoIP Business Phone System

By Tommy Crobuzon
Short for Voice over Internet Protocol, VoIP business phone systems have revolutionized the way businesses communicate worldwide. Built to perform in a way that mimics computer communications, VoIP digitizes analog audio (conversations) to produce data that can easily be transmitted over the Internet. However, most business VoIP offerings transmit over a private data connection since VoIP over the "public Internet" has no Quality of Service metrics. This ensures that business VoIP users can have the most reliable connection possible. The clarity of VoIP communication is crystal clear and the cost minimal, making it a must have for businesses looking to compete in today's technology-driven society.

The benefits of VoIP business phone systems have long outweighed the old way of making business calls. Top benefits of VoIP business phone systems include:

1) Significant cost reduction as VoIP replaces the need for a landline.

2) Increased mobility, as VoIP applications are operational in any location that has an Internet connection.

3) Rerouting of calls and voice mail is easily performed typically though a web-based interface or other dedicated applications.

Before making an investment into VoIP business phone systems, companies should take the following into consideration:

Hardware vs. Software Solutions

The method used to convert transfer conversations across the Internet can be implemented using either software or hardware.

A hardware solution typically requires a stationary phone and is great for office phones providing clarity, speed, and 24/7 connectivity. Hardware solutions may require the purchase of set up equipment as well as monthly usage fees for the service. Before ordering make sure you understand the specifics on these costs. Some companies offer the option to buy the hardware if they want or simply "rent" the hardware.

Features, Features, Features

Just like traditional phone services, features should play a key role in deciding which VoIP business phone system is chosen. Some carriers include key features standard in their plans while others charge. Some of the features we find useful in business include:

1) 3-way calling
2) Do Not Disturb (DND)
3) Custom messaging for voicemail / ringtones
4) Support for STUN, Symmetric RTP, a SIP outbound proxy, and/or QoS
5) Encryption support

Before investing in a VoIP product, strongly consider how and where your VoIP system will be used, what features you need to use the VoIP system effectively in your business, and the costs you are willing to incur. By taking these items into consideration, you're guaranteed to save yourself time and frustrations when getting your VoIP business phone system. For more information, please visit http://www.sterling.net/what-we-do/voip/ for information related to Portland VoIP service.

http://www.sterling.net/what-we-do/voip/

Article Source: http://EzineArticles.com/expert/Tommy_Crobuzon/566975

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