By Joe Arthur
Are you currently shopping for the best small business phone system for your business needs? In this article, we will go over a few of the most important features to consider when you shop for a system. Features like an auto attendant, call queuing and automatic call distribution play an important role in the smooth running of every day business operations. Let's take a closer look.
Auto attendant - This is a automatic telephone answering system feature. When a caller calls, the auto attendant immediately picks up the call and plays a service menu option so that the caller can choose an option for where they want to call to be directed to. This system feature is able to quickly route a call to the right party or queue priority, and also capable of answering standard basic questions that the person may have. At the same time it will serve a caller well, it will also save a small business both money and time. It removes the need to hire someone to tend to the phone, and existing staff members can focus on their work rather than worry about picking up the phone in time.
Call queuing and automatic call distribution - These features work hand in hand with systems that will answer and place multiple callers in a queue. When a caller calls and there are already several people ahead of him and no one representative free to answer a call, they can included in a queue, instead of being turned away with a busy signal. The automatic call distributor feature allows a caller in the queue to be placed with the next available representative. These are great features to have in a system because they allow a small business to better handle and route a caller to someone to help them in the shortest available time.
For more tips on on choosing the best small business phone system for your business needs, visit the Automated Phone Systems website at automatedphonesystems.net.
Find out the top factors to consider when selecting the best automated phone system that will meet your office needs.
Article Source: http://EzineArticles.com/expert/Joe_Arthur/618191
Are you currently shopping for the best small business phone system for your business needs? In this article, we will go over a few of the most important features to consider when you shop for a system. Features like an auto attendant, call queuing and automatic call distribution play an important role in the smooth running of every day business operations. Let's take a closer look.
Auto attendant - This is a automatic telephone answering system feature. When a caller calls, the auto attendant immediately picks up the call and plays a service menu option so that the caller can choose an option for where they want to call to be directed to. This system feature is able to quickly route a call to the right party or queue priority, and also capable of answering standard basic questions that the person may have. At the same time it will serve a caller well, it will also save a small business both money and time. It removes the need to hire someone to tend to the phone, and existing staff members can focus on their work rather than worry about picking up the phone in time.
Call queuing and automatic call distribution - These features work hand in hand with systems that will answer and place multiple callers in a queue. When a caller calls and there are already several people ahead of him and no one representative free to answer a call, they can included in a queue, instead of being turned away with a busy signal. The automatic call distributor feature allows a caller in the queue to be placed with the next available representative. These are great features to have in a system because they allow a small business to better handle and route a caller to someone to help them in the shortest available time.
For more tips on on choosing the best small business phone system for your business needs, visit the Automated Phone Systems website at automatedphonesystems.net.
Find out the top factors to consider when selecting the best automated phone system that will meet your office needs.
Article Source: http://EzineArticles.com/expert/Joe_Arthur/618191