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Business Phone Systems: How to Choose Your Business Phone System

By Chavella Kelly
The reason why most companies shift to using a VoIP business phone system is the fact that it can give them significant savings. If the company makes a lot of long distance phone calls to suppliers, customers, or even branches, it is a prudent decision to invest in this kind of system. This is especially true for companies who have regional branches abroad or specialize in cross-country transactions. But do you know the factors to consider when you are choosing a system? Read on to learn more about a crucial business tool that can save you a lot of money.

Align It with Your Goals:
First of all, in choosing a business phone system, make sure that the features offered are aligned with the operational expectations of the company. If you process a lot of phone calls on a daily basis from your customers, the system should have the bells and whistles required to please your customers. Call transfer, conversation recording, multiparty lines and conferences, night services, and music on hold are some great features you can add to your system.

If you are an operations-oriented enterprise, on the other hand, the primary focus of your business phone system should be about increasing efficiency. Clear call quality, video calling and conferencing features, high-speed connection, interactive voice response, voice mailing and call accounting are some of the enhancements that your business phone system needs. This will improve productivity and increase your bottom line.

Check the Fine Print
Apart from the features, you should also mind the contract that you make with the business phone system provider. Will they provide support when you need it? Downtime due to a faulty system can mean lost income and bad customer feedback. Ideally, you should go with a provider who can give immediate service and support. This type of premium support often does not come for free, and you will need to pay for it.

Review Their Accreditation
Before buying, ask for proof of accreditation from the North American Association of Telecommunication Dealers. Consider the NATD accreditations the litmus test to check if the provider you are working with is competent. Aside from this, check if the business phone system that is being offered to you is up-to-date. Because phone systems are significant investments and will last with you for years, you should make sure that you buy smart by looking to the future for your growth prospects.

Chavella Kelly is an internationally respected business coach and online marketing master. She provides education, training, and informative material to entrepreneurs, small business owners and other businesses.

Article Source: http://EzineArticles.com/expert/Chavella_Kelly/1035646

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