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By Daljeet Sidhu It is not too tough to buy a phone system but customizing it to have it function optimally for your business is a challenge. The word 'system' in itself suggests the integration of roles, functions and responsibilities. The first step in designing any system is to understand the requirements of the users. It is the responsibility of the business executive to define the expectations from the telephone system, and that of the provider to build a system that meets the expectations in the best way. Business owners are unsure of the true value a phone system will bring to their business. Telephone systems are a costly investment, and it is understandable for business owners to be cautious. Advertisements can promise the sky, but a telephone system will prove its worth only if it gels with your business processes seamlessly. Outlining the purpose of the phone system The first thing a business head needs to do is to outline the purpose of the telephone system....

By Al Scillitani There are so many companies that sell business phone systems, it gets very confusing and even frustrating at times trying to figure out which one to choose.  There are several items you must look for in a business phone system and others that are nice to have.  Below is a breakdown of the most common features, what you should ask when speaking with companies (use a checklist), and a list of phone system definitions. First and foremost, you are looking for the least expensive complete phone system that works.  Does it matter how it works or why it works, probably not. As long as the phone system can reliably make and receive calls, has the features you need, sounds great, and is the right price most people are not concerned if the system is using traditional phone lines or VOIP (uses the internet rather than traditional phone lines - see definitions below). First question to ask yourself is how many users you will have. Do you need 1 phone, 2 phones,...

By Chris A. Harmen When starting a small business, choosing the right phone system can either help the company succeed or contribute to its failure. Costs, functionality, ease of set up, and other factors should be considered. Compare business phone systems in order to select the best match for a particular workplace. Automated Attendant First impressions are crucial for a small company. Customers want to receive information in a professional, courteous manner when they call. If they have to go through too many automated options or must repeat themselves many times because the system didn't understand their words, they will likely get frustrated and call another service provider. Compare business phone systems to receive the best automated attendant services. Also known as a virtual receptionist, this function allows callers to be transferred to a particular extension without the necessity of an operator or a receptionist. A caller will hear the recorded greeting first, and t...

By John Kirzno Throughout the years, call management has become easier for businesses both large and small. Mainly, advancements with today's phones systems have increased communication and the efficiency for many businesses. Essentially, most of the systems vary according to the features and support offered. Three Main Types of Business Phone systems KSU-Less Systems Phones consisting of a KSU-less system, require software to run and consist of a wall-mounted box. In addition, they give businesses the smallest options with as little as two lines. Consequently, this results in a price much less and usually only around $20 or $30. Although the systems tend to range smaller in size, some do have advance features. Some of the features include programmability, in addition to a large amount of portability. However, this options not the best for companies planning to grow in the future. One main benefit with the KSU-less system pertains to the considerable amount of ease with i...

By Steve Mike Levy When choosing from one of the many business phone systems, there are many considerations that are dependent on the needs of your business and your expected call volume. There are many choices that start from a small system that can accommodate up to ten phones up to an enterprise wide solution that can support thousands of phones. Either way, you want to make sure that whichever one of the office phone systems you choose has features available that are vital to the day-to-day operations of your business. The Basics Most businesses require at least some basic features such as music on hold, conferencing capability, voice mail and trunking abilities. Here is an outline of some basic features of most average office systems. Voice Mail - Most businesses require a way for the caller to leave a message when the recipient of the call does not answer the phone. Some phone systems have this built in while others require an external system that interfaces with the phon...

By Hamish Jones Working with companies helping them with advice on their business phone plans, you soon get to see what is important to business decision makers. One of the toughest decisions to make is purchasing a small business phone system. You know you should get one but there are just so many choices out there. Coupled with this is probably the belief that your current one still works. Well, maybe it does, in that you can answer calls, but it may also be limiting business growth as there are new PBX systems with new features that could improve your business. This article contains 5 things that you need to think about when buying a new small business phone system. Is the small business phone system future proof- The way that business phone lines are delivered to your premises is rapidly changing as technology improves. We've moved from PSTN technology to digital technology. Chances are that the way that your phone lines are delivered now is not the way they will be deliver...

By Steve Mike Levy Business phone systems can make or break the image that a business portrays to both their clients and competitors alike. If someone calls and repeatedly receives a busy signal or is consistently transferred to the wrong party, it's likely that they'll become frustrated and take their business elsewhere. Avaya is a well-known name in the telecommunications industry. Formerly Lucent Technologies, Avaya has continued to develop state-of-the-art technology in a continuing effort to streamline the way we communicate. This includes the advancement of IP technology were voice conversations are transmitted via Internet protocol. As this technology moves forward, public switched telephone networks will become less common and less utilized. Avaya offers many phone systems to suit the size and needs of most any business. Starting with the small IP Office system, that is suitable for small offices with 20 or less employees all the way up to the Aura Communication M...